Privacy Policy

Information we collect

We only collect the information we need to respond to you and to provide our services. This may include:

• Contact details such as your name, phone number and email address.
• Property details such as your service address, postal code, lawn area estimates and notes about your lawn.
• Service preferences such as the services and lawn concerns you select, your preferred contact method and any promo or referral code.
• Service records such as visit dates, treatments applied, technician observations, photos taken during service and recommendations.
• Billing information handled through our customer portal and payment provider. We do not store full payment card numbers on our website.
• Website usage information such as pages visited, device and browser type, and general location, collected through cookies and similar technologies.

How we use your information

We use personal information to:

• check whether your property is in our service area and prepare your free quote;
• estimate your lawn size using aerial or satellite imagery of your property;
• schedule, perform and report on your lawn care and pest control treatments;
• send visit notifications, service reports, invoices and other service-related messages;
• answer your questions and follow up on concerns, including service guarantee follow-ups;
• improve our website, services and customer experience; and
• meet our legal, insurance, regulatory and accounting obligations.

We will not use your information for a purpose that is materially different from those above without first asking for your consent.

Your consent

When you submit a quote request or contact form, you agree that we may contact you about your request. This consent covers communication about your quote and services, not separate promotional marketing.

If we send occasional newsletters or seasonal offers, we will only do so with your consent, and every marketing email will include a simple way to unsubscribe. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

How we share information

We do not sell, rent or trade your personal information. We share it only when needed to run our business, with:

• Service providers who help us operate, such as our website host, customer management and scheduling software, email and messaging services, mapping services, and payment processors. They may use your information only to provide services to us.
• Professional advisers and insurers, where reasonably required.
• Authorities, when we are required or permitted to do so by law.

Some of our service providers may store or process information outside Canada, including in the United States. In that case, your information may be subject to the laws of that country.

Cookies and website tools

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use it. Our address lookup and service area map use Google Maps services, which are governed by Google’s own privacy policy.

You can control or delete cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

How we store and protect information

We use reasonable physical, technical and administrative safeguards to protect personal information from loss, theft and unauthorized access, use or disclosure. Access is limited to people who need it to do their work.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us right away if you believe your information has been compromised.

How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, including providing services, keeping accurate service and treatment records, and meeting legal, tax and regulatory requirements. When it is no longer needed, we securely delete or anonymize it.

Your choices and rights

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to certain uses. To make a request, contact us using the details below. We may need to confirm your identity before responding. We will respond within the time required by law.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Links to other websites

Our website may link to other websites, such as our customer portal provider or social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Doggiestone
Oakville, Ontario, Canada
Email: contact@doggiestone.com
Phone: 365-292-2228

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.